Privacy Policy

Aussie Shred Supply Co. operates this online platform and associated services. This policy explains how we collect, use, disclose, and protect information when you use our site or services. We are committed to protecting your privacy and handling your data responsibly, in compliance with applicable privacy laws.

Information We Collect

We collect various types of information from you when you interact with our site and services. This includes information you provide directly to us, as well as information collected automatically when you use our site.

Information you provide directly:

Contact details: Such as your name, shipping address, billing address, and other contact information when you place an order, register an account, or contact us.
Payment information: Such as credit card details or other payment method information when you make a purchase. Please note that payment processing is often handled by secure third-party providers.
Account information: Username, password, and profile information if you create an account.
Communications: Information contained in any communication you send to us, such as customer service inquiries or feedback.
Order details: Information about the products you purchase or services you request, including custom build specifications or repair requests.

Information we collect automatically:

Usage data: Information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
Device information: Information about the device you use to access our site, including hardware model and unique device identifiers.
Location data: Approximate location derived from your IP address.

How We Collect Your Data

We collect data in several ways:

Directly from you: When you create an account, place an order, fill out forms, participate in surveys, or contact us directly.
Automatically: As you navigate through our site, using technologies like cookies and server logs.
From third parties: Occasionally, from partners or service providers who help us operate our business, such as payment processors or shipping companies.

How We Use Your Data (Purposes and Legal Basis)

We use the information we collect for various purposes, relying on different legal bases depending on the activity:

To process and fulfill your orders and requests: This includes managing your purchases, processing payments, arranging shipping, and providing services like custom builds, repairs, or lessons. This is necessary for the performance of a contract with you.
To manage your account: If you create an account, we use your information to maintain and manage it. This is necessary for the performance of a contract with you.
To provide customer support: We use your information to respond to your inquiries, provide assistance, and resolve issues. This is necessary for the performance of a contract with you or for our legitimate interests in providing effective customer service.
To improve our site and services: We use usage data and feedback to understand how our site is used, identify areas for improvement, and develop new features or offerings. This is based on our legitimate interests in enhancing our services.
To communicate with you: We may send you service-related communications, such as order confirmations or updates. With your explicit consent, we may also send you marketing communications about products, promotions, and events.
For security and fraud prevention: We use information to protect our site, our users, and our business from fraudulent activity and security threats. This is based on our legitimate interests in maintaining a secure environment and complying with legal obligations.
To comply with legal obligations: We may use and disclose your information as required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Aussie Shred Supply Co., our users, or others.

How We Share Your Data

We do not sell your personal data. We may share your information with third parties only in limited circumstances:

Service Providers: We share information with trusted third-party companies who perform services on our behalf, such as payment processing, shipping and delivery, website hosting, data analysis, customer service, and marketing assistance (only with your consent). These service providers are obligated to protect your information and use it only for the purposes for which they received it.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Aussie Shred Supply Co., our users, or others.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose of processing. When your personal data is no longer required, we will securely delete or anonymise it.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. However, please remember that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

Right of Access: You may have the right to request a copy of the personal data we hold about you.
Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to be Forgotten): You may have the right to request that we delete your personal data in certain circumstances.
Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Object to Processing: You may have the right to object to our processing of your personal data in certain circumstances, such as for direct marketing purposes.
Right to Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, remember your preferences, and for marketing purposes (with your consent where required). You can manage your cookie preferences through your browser settings.

Children's Privacy

Our site and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If you believe we may have collected information from a child, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the date at the top of the policy. We encourage you to review this policy periodically.

How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us in writing at the following address:

Aussie Shred Supply Co.
27 King William Street, Ground Floor,
Adelaide, South Australia, 5000, Australia.